Frequently Asked Questions

How do I buy something?

Simply select your chosen product and size and add to the cart.  You should see options towards the top of the page to view your cart and to checkout.  You will then be asked for your details and then at the bottom you will see the option to pay and to “Proceed to Paypal”.  Don’t worry if you do not have a Paypal account you can choose to checkout as a guest on the next screen and you then just need to fill in your card details and details to process the payment with a debit/credit card.

Do I need to sign up to buy?

No.  You can checkout as just a guest without creating an account with us.

What payment methods are accepted?

On the checkout screen you will see the option to Proceed to Paypal.  Whilst you can pay with your Paypal account you can also pay with a debit/credit card.  If you still click on the “Proceed to Paypal” button you will then see an option to Checkout as a Guest – this is where you fill in your card details.

How much is shipping?

Orders over £30 qualify for free shipping in the UK.  Orders are sent Royal Mail 1st Class and normally arrive within 2-3 working days.

Orders under £30 have a £3 shipping charge applied.  Orders are sent Royal Mail 1st Class and normally arrive within 2-3 working days.

Orders overseas are charged at £10 and normally send with UPS courier or Royal Mail tracked.  A tracking number will be issued for overseas shipments so you can follow their progress.  Overseas shipping costs us more than £10 but we do not want to exclude customers by charging too high a price for shipping.

How long will it take for my items to arrive?

We aim to process orders within 1-2 working days and then orders are sent out Royal Mail 1st Class which can take around 2-3 working days.  Please let us know in the “Order/Delivery Comments (you will see this at checkout) if your order is urgent and we try to process it the same or following working day.

How do I return/exchange items?

If for some reason you are unhappy with your purchase please return your items to:

Rheign Limited
8 Victoria Terrace

Please remember to include either your original delivery note or a new note to us stating your details, order number and whether you wish to return or exchange items.

You can also email us at or call Customer Services on 01387 209140 if you wish to talk to us about your query.

Monies will be refunded the same way you paid for them.

Please note we do not cover return shipping but please feel free to use the Royal Mail standard mail option as this is the cheapest way of returning goods.  We find them reliable!  We will, however, cover shipping costs to send out exchanged items, although these will be sent out Royal Mail 2nd Class which can take 3-4 working days.